Hello, I’m Tuyen
ABOUTBased out of Seattle, I’m a product designer with specialties in design systems, interaction design, visual design, and digital accessibility training. I’m skilled at creating action plans around a problem and bringing people together to execute. I enjoy learning the latest Figma features and putting them into practice. I’m an introverted extrovert, seasonal gardener, and scrapbook artifact hoarder.
I'm interested in collaborative teams that work on customer-facing problems, embrace autonomy, and prioritize life outside of work.
As a first-generation immigrant and college graduate, community giveback is important to me as I could not have navigated the corporate systems alone. I accept new mentees through ADPList.
I have 8+ years of industry experience as a product designer and have worked at a non-profit, design agency, and small to medium size tech companies.
“During the day, my parents ran housekeeping at a motel. At night, I slept with my sisters and parents in two adjoining rooms at the same motel. From an early age, I felt an unspoken need to work hard so that, as an adult, I could avoid the adversities my parents faced.”
Article by • Tuyen Truong
Illustration by • Felize Camille Tolentino
EXPERIENCEMy background in human-centered design engineering led me to product design, in which I’ve developed specialties in design systems, interaction design, visual design, and digital accessibility training.
Dropbox
Design Systems, Senior Product Designer, Oct 2021 - Present
Evolved the design system by adding and extending components and patterns to improve consistency and usability across products and platforms. Established a comprehensive design systems training program to guide designers and engineers, driving adoption and systems expertise. Used intuition and research to uncover and validate ambiguous problem spaces, influencing team priorities.
Passwords, Senior Product Designer, Feb 2021 - Oct 2021
Designed end-to-end flows for a breach detection feature and refined the payment card storage functionality, achieving competitor parity and driving a 85.71% increase in weekly active users. Led both high-impact projects from conception to launch, collaborating closely with engineering and product teams through multiple rounds of ideation to ensure seamless implementation and user-focused results.
Business Platform (Growth), Product Designer, Feb 2020 - Feb 2021
Designed solutions to improve an internal tool that powers Dropbox's growth engine. One of the tools is a content management system (CMS) where Dropboxers can scalably craft, preview, and launch in-product ads, notifications, and emails to end users. Hundreds of Dropboxers use this tool on a daily/weekly basis across hundreds of active campaigns.
Expedia
Packages, UX Designer, Feb 2018 - Jan 2020
Contributed improvements to help travelers discover and go through the multi-item trip planning funnel. Produced artifacts of varying fidelity to communicate concepts for experiments across various web breakpoints. Championed the design systems as it began to scale across teams. Most impactful project involved redesigning the error experience in the packages shopping path.
Washington State Opportunity Scholarship
UX Design Strategist, Feb 2018 - Feb 2018
Applied rapid sketching, low-fidelity wireframes, and design prototypes to create a solution for matching mentors with scholars. Delivered an InVision prototype and a polished presentation to demonstrate how the client can optimize the matching process while supporting the growth of the Skills that Shine program, which connects low-income students with industry professionals.
IBM iX
UX Design Consultant, Oct 2017 - Jan 2018
Contributed to a mobile and web redesign project for a large retail company operating in the grocery industry. Collaborated with the team to understand the customer problem, target audience, and business objectives. Applied user-centered design methodologies to analyze user flows to create optimal user experiences that aligns with the client’s vision.
Avvo
Growth (Activation & Retention), UX Design Intern, Jul 2017 - Aug 2017
Used insights from heuristic evaluation, competitive analysis, and analytics to form a hypothesis around how to reduce bounce rate on a high-traffic page on Avvo’s Q&A product. Conducted two usability tests to test solutions against hypothesis, collaborated with engineers, and provided recommendations on how to pivot from original solutions.
Education
University of Washington
Human Centered Design & Engineering; Human-Computer Interaction
Bachelors of Science | June 2017
Interests
Travel, baking cookies, trying new recipes, Beyoncé, afro pop, latin hip-hop, boardgames, watering my plants, personal finance, Japanese food, Vietnamese food, learning Spanish