Tuyen stepping through a row of tires in the middle of the desert at Joshua Tree National Park grounds.

Hello, I’m Tuyen

My work is currently only available upon request. You can also reach me by email.

ABOUT

Based out of Seattle, I’m a product designer with specialties in design systems, interaction design, visual design, and digital accessibility training. I’m skilled at creating action plans around a problem and bringing people together to execute. I enjoy learning the latest Figma features and putting them into practice. I’m an introverted extrovert, seasonal gardener, and scrapbook artifact hoarder.

I'm interested in collaborative teams that work on customer-facing problems, embrace autonomy, and prioritize life outside of work.

As a first-generation immigrant and college graduate, community giveback is important to me as I could not have navigated the corporate systems alone. I accept new mentees through ADPList.

I have 8+ years of industry experience as a product designer and have worked at a non-profit, design agency, and small to medium size tech companies.


Vintage-inspired illustration of a woman holding a notebook with long hair, small hoop earrings, and dainty rings. Around the illustration, there are Chinese and Vietnamese-inspired ornaments and symbols including lanterns, fans, and lotus.

“During the day, my parents ran housekeeping at a motel. At night, I slept with my sisters and parents in two adjoining rooms at the same motel. From an early age, I felt an unspoken need to work hard so that, as an adult, I could avoid the adversities my parents faced.”

Article by • Tuyen Truong

Illustration by • Felize Camille Tolentino


EXPERIENCE

My background in human-centered design engineering led me to product design, in which I’ve developed specialties in design systems, interaction design, visual design, and digital accessibility training.

Dropbox

Design Systems, Senior Product Designer, Oct 2021 - Present

Evolved the design system by adding and extending components and patterns to improve consistency and usability across products and platforms. Established a comprehensive design systems training program to guide designers and engineers, driving adoption and systems expertise. Used intuition and research to uncover and validate ambiguous problem spaces, influencing team priorities.

Passwords, Senior Product Designer, Feb 2021 - Oct 2021

Designed end-to-end flows for a breach detection feature and refined the payment card storage functionality, achieving competitor parity and driving a 85.71% increase in weekly active users. Led both high-impact projects from conception to launch, collaborating closely with engineering and product teams through multiple rounds of ideation to ensure seamless implementation and user-focused results.

Business Platform (Growth), Product Designer, Feb 2020 - Feb 2021

Designed solutions to improve an internal tool that powers Dropbox's growth engine. One of the tools is a content management system (CMS) where Dropboxers can scalably craft, preview, and launch in-product ads, notifications, and emails to end users. Hundreds of Dropboxers use this tool on a daily/weekly basis across hundreds of active campaigns.

Expedia

Packages, UX Designer, Feb 2018 - Jan 2020

Contributed improvements to help travelers discover and go through the multi-item trip planning funnel. Produced artifacts of varying fidelity to communicate concepts for experiments across various web breakpoints. Championed the design systems as it began to scale across teams. Most impactful project involved redesigning the error experience in the packages shopping path.

Washington State Opportunity Scholarship

UX Design Strategist, Feb 2018 - Feb 2018

Applied rapid sketching, low-fidelity wireframes, and design prototypes to create a solution for matching mentors with scholars. Delivered an InVision prototype and a polished presentation to demonstrate how the client can optimize the matching process while supporting the growth of the Skills that Shine program, which connects low-income students with industry professionals.

IBM iX

UX Design Consultant, Oct 2017 - Jan 2018

Contributed to a mobile and web redesign project for a large retail company operating in the grocery industry. Collaborated with the team to understand the customer problem, target audience, and business objectives. Applied user-centered design methodologies to analyze user flows to create optimal user experiences that aligns with the client’s vision.

Avvo

Growth (Activation & Retention), UX Design Intern, Jul 2017 - Aug 2017

Used insights from heuristic evaluation, competitive analysis, and analytics to form a hypothesis around how to reduce bounce rate on a high-traffic page on Avvo’s Q&A product. Conducted two usability tests to test solutions against hypothesis, collaborated with engineers, and provided recommendations on how to pivot from original solutions.

Education

University of Washington

Human Centered Design & Engineering; Human-Computer Interaction

Bachelors of Science | June 2017

Interests

Travel, baking cookies, trying new recipes, Beyoncé, afro pop, latin hip-hop, boardgames, watering my plants, personal finance, Japanese food, Vietnamese food, learning Spanish